These are the timeless features of excellent customer service. They have simply been applied to the marketplace during the digital age.
According to McKinsey survey 70% of buying experiences are based on how the customers feel they are being treated. More and more companies put the customer service at the forefront today. Understanding the importance of good customer service is essential for any business when looking for new customers, retaining loyal customers and developing relationships with prospective customers.
We are living in the digital era and every day more and more technologies appear on the market. Consumers get used to those technologies and when it comes to customer experience expect modern approach from businesses. In our new infographic I highlighted the most important aspects of excellent customer service in digital age and provided helpful tips and tricks for any business.
No matter whether your business is large or small your customers deserve top quality customer service. You are welcome to share in the comments to the post your ideas, experience and best practice.
Here is to your facility being the dominant hotel business in your marketplace!