We have all heard how important a first impression is and how you never have an opportunity to make one a second time.
Scott McKain, the Master of Distinction, points that out so successfully.
— Scott McKain (@scottmckain) April 9, 2017
Shep Hyken of Forbes points out the essentials to creating that “We’ve been expecting you experience” in this article: How To Create A ‘We’ve Been Expecting You’ Service Experience
Here is to your facility being the dominant hotel business in your marketplace!