The Best Hotel Stay of Your Life!

WOW! Scott McKain does it again!  He is the specialist in Marketing with Distinction. As he points out, though this experience was over-the-top, you will be miles ahead in distinguishing your inn in your marketplace, if you pick one thing … Continued

Top 15 Mistakes Made In Customer Service

      What are you missing? If the professionals in customer support make these mistakes, it is even easier for the rest of us to make them.  And we certainly will, UNLESS we pay close attention making it a … Continued

12 Things Your Customers Really Wish You Knew About Them

When you haven’t asked your customers, you don’t really know what they want.  Here is a great view from– Mary Shulzhenko Assistant Marketing Director at Provide Support, LLC Mary is an Assistant Marketing Director at Provide Support, LLC. She is … Continued

Creating Distinction in Your Marketplace

Are you failing? How do you distinguish your business in the marketplace?  You may say you try to exceed your customers’ expectations. How can you “exceed customer expectations”?  If you were asked what your customers’ expectations are, how would you … Continued

Quickly Establish Distinction for Your Business in Your Marketplace!

A major part of Pull (or subliminal) Marketing is properly appealing to your customers. Scott McKain has continued to shed compelling light on business successes and failures as he shares his thoughts on marketing. They are timeless and generic. He … Continued

Problems With Your Hotel’s or Motel’s Presentation! Part 1

You cannot afford for your guest to expect to have a mediocre visit at your hotel! How can you favorably influence your guests at the subconscious level upon their arrival? Improve your business’s appearance from the outside in! Start with … Continued

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