Is Your Facility Rules And Systems-based or Customer Satisfaction-Based? What About United Airlines?

Is Your Facility Rules And Systems-based or Customer Satisfaction-Based? What About United Airlines?

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How do rules and systems differ from customer satisfaction? Rules and systems are focused on what the company wants.  This focus thinks only of the needs and desires of the company often to the nearly complete disregard for the best … Continued

Big Hotels: 5 takeaways on the state of revenue management … Good for Small Hotels, Too.

Big Hotels: 5 takeaways on the state of revenue management … Good for Small Hotels, Too.

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But revenue management in a time of shrinking profits for hotels is even simpler than that for small hotels. The first 3 elements discussed at The Hospitality Sales and Marketing Association International (HSMAI) conference in Toronto deal with the data.  While … Continued