Do 1- And 2-Star Guests Expect Too Much And Complain Too Much On TripAdvisor?
What happens when your hotel or motel gets too many unfavorable reviews on sites like TripAdvisor? You may wish you did not have a TripAdvisor Business Account. You may want to simply delete it. You can’t delete your TripAdvisor Business … Continued
12 Things Your Customers Really Wish You Knew About Them
When you haven’t asked your customers, you don’t really know what they want. Here is a great view from– Mary Shulzhenko Assistant Marketing Director at Provide Support, LLC Mary is an Assistant Marketing Director at Provide Support, LLC. She is … Continued
Hurricane Irma Evacuees and Recovery in Florida–Your Hotel’s Role
You can take advantage of natural disasters and be embraced as a wonderful servant of those evacuees who have been displaced and those in the Disaster Relief! This creates a wonderful public relations momentum for your business and your brand … Continued
Hurricane Harvey Evacuees and Recovery in Texas–Your Hotel’s Role
You can take advantage of natural disasters and be embraced as a wonderful servant of those evacuees who have been displaced and those in the Disaster Relief! This creates a wonderful public relations momentum for your business and your brand! … Continued
Use Airbnb To Fill Your Hotel AND Pay Lower Commissions!
How about paying lower commissions for 3rd party reservations? There is official concern from the hotel industry about losing business to Airbnb. Not only are hotels losing a lot of money to Airbnb, but more and more hotels, motels, and … Continued
Tip: How You Can Distinguish Your Hotel And Help Your Local Community In A Disaster!
posted in: Customer Service, Local Marketing, Marketing Basics, Marketing With Distinction, Special packages, Welcome |
0
Distinguish your inn as you help your community in any natural disaster! If there is a disaster in your area, such as a fire, tornado, flood, or snow storm, you can very helpfully engage with your community in the relief … Continued
6 Tips to Improve Your Customer Service in the Modern Marketplace
posted in: Customer Service, Local Marketing, Marketing Basics, Marketing With Distinction, Returning Customers |
0
These are the timeless features of excellent customer service. They have simply been applied to the marketplace during the digital age. From: www.providesupport.com According to McKinsey survey 70% of buying experiences are based on how the customers feel they are … Continued
What About Online Marketing and Search Engine Optimization?
Online marketing is essential! Having your inn look good online is just as important as having your buildings and surrounding areas looking clean, attractive and desirable. If your online presence is shoddy, only expect that you will affect potential guests … Continued
A Hotel’s Bread and Butter Money
The tools offered to you in your Hotel & Hospitality Management Software and the Third-party Reservation Referral systems, such as Orbitz, Expedia, and Hotels.com, are your bread and butter. If you learn how to use your own email program and … Continued
You must be logged in to post a comment.