Create That ‘We’ve Been Expecting You’ Guest Experience

by | posted in: Customer Service, Local Marketing, Marketing Foundations, Marketing With Distinction, Returning Customers | 0

We have all heard how important a first impression is and how you never have an opportunity to make one a second time.

Scott McKain, the Master of Distinction, points that out so successfully.

Shep Hyken of Forbes points out the essentials to creating that “We’ve been expecting you experience” in this article:  How To Create A ‘We’ve Been Expecting You’ Service Experience

Here is to your facility being the dominant hotel business in your marketplace!
May you have a wonderfully profitable business!
Your Hotel Marketing Dominator Team
Robbie Meek and Paul Elliott