Returning Customers Archives - Page 2 of 2 - The Original Hotel Marketing Dominator - What happens if your competitors implement these tools and you don't? . . . Disaster!

20 Apr 2017

Secret: How To Distinguish Your Inn In Your Marketplace

by admin | posted in: Customer Service, Local Marketing, Marketing Basics, Marketing With Distinction, Returning Customers | 0

Personality – the magic element that connects you with your target audience and differentiates you in a unique way from your competitors. Don’t sell hotel rooms, but instead sell character, personality, and spirit – the traits of great hospitality. Captivate … Continued

20 Apr 2017

Use Airbnb To Fill Your Hotel AND Pay Lower Commissions!

by admin | posted in: Customer Service, Local Marketing, Marketing Foundations, Marketing With Distinction, Returning Customers | 0

How about paying lower commissions for 3rd party reservations? There is official concern from the hotel industry about losing business to Airbnb. Not only are hotels losing a lot of money to Airbnb, but more and more hotels, motels, and … Continued

19 Apr 2017

TIP: How To Fill Your Hotel One Weekend Every Month

by admin | posted in: Local Marketing, Marketing Basics, Marketing Foundations, Marketing With Distinction, Returning Customers, Special packages | 0

How would you like your hotel one weekend every month with National Guard soldiers? You should be thrilled with that thought! Having your hotel or motel full one weekend each month with National Guard soldiers is a great way to … Continued

15 Apr 2017

Is Local Marketing Still Important?

by admin | posted in: Customer Service, Local Marketing, Marketing Basics, Marketing With Distinction, Returning Customers, Special packages | 0

Now More Than Ever! In the history of hotel and motel management, it was known that local marketing was the life’s blood of the industry. Owners and managers all well understood that schmoozing the local businesses was important. That and … Continued

13 Apr 2017

Profit Tip: Possibly THE Most Important Area for Creating Positive (or Negative) Impressions of Your Hotel

by admin | posted in: Local Marketing, Marketing Foundations, Marketing Mistakes, Marketing With Distinction, Returning Customers | 0

Imagine that you are having an event at your hotel. A guest has scheduled a reception in a meeting room for a group of local business representatives or wedding guests and the nearby restrooms for their guests are NOT pristine. … Continued

9 Apr 2017

Create That ‘We’ve Been Expecting You’ Guest Experience

by admin | posted in: Customer Service, Local Marketing, Marketing Foundations, Marketing With Distinction, Returning Customers | 0

We have all heard how important a first impression is and how you never have an opportunity to make one a second time. Scott McKain, the Master of Distinction, points that out so successfully. The latest Daily Dispatch of Distinction! … Continued

2 Apr 2017

6 Tips to Improve Your Customer Service in the Modern Marketplace

by admin | posted in: Customer Service, Local Marketing, Marketing Basics, Marketing With Distinction, Returning Customers | 0

These are the timeless features of excellent customer service. They have simply been applied to the marketplace during the digital age. From: www.providesupport.com According to McKinsey survey 70% of buying experiences are based on how the customers feel they are … Continued

29 Mar 2017

Top 15 Mistakes Made In Customer Service

by admin | posted in: Customer Service, Local Marketing, Marketing Foundations, Marketing Mistakes, Returning Customers | 0

What are you missing? If the professionals in customer support make these mistakes, it is even easier for the rest of us to make them. And we certainly will, UNLESS we pay close attention making it a … Continued