Is Local Marketing Still Important?

Now More Than Ever! In the history of hotel and motel management, it was known that local marketing was the life’s blood  of the industry.  Owners and managers all well understood that schmoozing the local businesses was important.  That and … Continued

Profit Tip: Possibly THE Most Important Area for Creating Positive (or Negative) Impressions of Your Hotel

Imagine that you are having an event at your hotel.  A guest has scheduled a reception in a meeting room for a group of local business representatives or wedding guests and the nearby restrooms for their guests are NOT pristine. … Continued

Create That ‘We’ve Been Expecting You’ Guest Experience

We have all heard how important a first impression is and how you never have an opportunity to make one a second time. Scott McKain, the Master of Distinction, points that out so successfully. The latest Daily Dispatch of Distinction! … Continued

6 Tips to Improve Your Customer Service in the Modern Marketplace

These are the timeless features of excellent customer service.  They have simply been applied to the marketplace during the digital age. From: www.providesupport.com According to McKinsey survey 70% of buying experiences are based on how the customers feel they are … Continued

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